Privacy Policy

1. Who we are (Data Controller)

The Data Controller of the personal data is „Ронека“ ЕООД, Company ID (EIK) 203050757, with its registered office and address of management at: гр. Варна, р-н Младост, ул. „Топола“ № 12, represented by Хачик Масис Багдатян (hereinafter "Smartbion", "we").

For all matters relating to the processing of your personal data and the exercise of your rights, you can contact us by email at office@smartbion.bg or by phone at 0882 00 11 00.

2. What personal data we collect

We collect only the data we need for a specific and clear purpose:

• Contact form data — name, email address, phone (optional) and the content of your message when you write to us through the site.
• Communication data — correspondence by email or phone when you contact us.
• Technical data for statistics — anonymized IP address, device and browser type, pages visited, via Google Analytics and only after your consent to cookies.

3. For what purposes and on what legal basis

• Responding to enquiries and offering services — on the basis of your request and taking steps prior to entering into a contract (Art. 6(1)(b) GDPR).
• Anonymous statistics and improving the site — on the basis of your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.
• Compliance with legal obligations — accounting and tax requirements, where applicable (Art. 6(1)(c) GDPR).

4. Retention period

We keep personal data only for as long as is necessary for the relevant purpose: enquiry data — until the communication is concluded and a reasonable period thereafter; statistics data — according to the Google Analytics settings; accounting documents — for the periods set by law.

5. Who we share the data with

We do not sell personal data. We may share it only with trusted providers who help us operate:

• Google Ireland Ltd. — Google Analytics, for anonymous statistics (only where consent has been given).
• Hosting and email service provider — for the operation of the site and the handling of correspondence.
• Public authorities — only when required by law.

Some of these providers may process data outside the EU/EEA under appropriate safeguards in accordance with the GDPR.

6. Cookies

The site uses cookies. Analytics cookies are loaded only after your consent. You will find the details in our Cookie Policy.

7. Your rights

Under the GDPR you have the right to:

• obtain access to your personal data and a copy of it;
• request the rectification of inaccurate data;
• request erasure (the "right to be forgotten");
• restrict or object to the processing;
• receive your data in a portable format (data portability);
• withdraw your consent at any time, without affecting the lawfulness of the processing before the withdrawal.

To exercise your rights, write to us at office@smartbion.bg.

8. Right to lodge a complaint

If you believe that your rights have been infringed, you have the right to lodge a complaint with the supervisory authority: Комисия за защита на личните данни (КЗЛД), София, бул. „Проф. Цветан Лазаров“ № 2, kzld.bg.

9. Changes to the policy

We may update this policy from time to time. The current version is always available on this page, with the date of the last update indicated.