Schedules by hand
Allocating the installation crews across sites and time slots was done manually — with a risk of overlaps and idle hours.
Air conditioning — sales, installation and servicing
A system for equipment servicing and scheduling of the installation crews
A system that keeps a full service history for every piece of equipment and allocates the installation crews across sites and time slots — with no overlaps and a fast response when something breaks down.
About the company
OH-Miro
OH-Miro is one of the first air-conditioning companies in Varna — on the market since 1990. Its activity covers wholesale and retail sales, high-quality installation, servicing and repair, as well as distribution across Northeastern Bulgaria. The company has its own transport, service base, warehouses and highly qualified staff, and among its brands are Daikin, Mitsubishi Electric, Toshiba, MIDEA and AUX.
Industry → Air conditioning
Experience → Since 1990 (over 30 years)
Activity → Sales, installation, servicing and distribution
Coverage → A distribution network across Northeastern Bulgaria
Site → oxm.bg
The problem
What was not working
Installations and servicing were planned by hand, while the history of the serviced equipment was tracked piecemeal. With in-house crews touring many sites, this led to overlaps, idle hours and a difficult response when something broke down.
No equipment history
There was no single record of when each unit was installed and serviced and what had been done to it.
Slow response to repairs
Without a clear schedule and accessible history, a fast response to a breakdown is difficult.
The solution
What we built
We built a system that keeps a service history for every piece of equipment and manages the schedules of the installation crews — allocating the teams across sites and time slots and prompting when maintenance is due.
- A schedule for the installation crews — allocating the teams across sites and time slots in one place
- A record for every piece of equipment — a history of installation, maintenance and repairs
- Planning of periodic servicing with reminders for upcoming maintenance
- A fast response to a breakdown through a clear schedule and access to the history
- Tailored to the real process of installation and servicing
Custom system
Crew scheduling
Service records
Planning and reminders
PHP
PostgreSQL
The result
How it was solved in practice
The installation crews are allocated without overlaps, and the history of every piece of equipment is in one place — clearer planning and a faster response when servicing is needed.
installation crews
allocated by schedule with no overlaps
service records
a full history for every piece of equipment
fast response
to a breakdown through the schedule and history
Schedule of the installation crews
Allocation of the teams across sites and time slots, with no overlaps and no idle hours.
Equipment service record
A full history of installation, maintenance and repairs for every unit.
Maintenance planning
Reminders for when periodic servicing of a specific piece of equipment is due.
Have a similar problem to solve?
Book a short consultation — together we will decide which solution fits your business.